Five-Star Hotels in Bacalar

The location is absolutely amazing and so are the staff. We couldn't speak Spanish and the staff were extremely accommodating. They set up a WhatsApp group which makes everything extra smooth. The staff were helpful in booking taxis (and translating our needs for various stops to the drivers). Highly recommend availing of the kayaks (free) and jet ski to see more of the lagoon. We walked along a lot of the lagoon and visually seemed to be by far the best location to stay.

Puerta del Cielo is the best hotel one can find in Bacalar. We were 2 couples who booked 2 rooms with lagoon views and we were mesmerized by the beauty of this hotel and the atmosphere. When we arrived, they immediately opened the doors to paradise, carried our luggage and we were greeted by all the employees which seemed very personal, friendly and made us feel incredibly welcomed. We received a welcome drink, did our check in and then received a tour of the hotel grounds before heading to our rooms. Let me just say that this is without a doubt the most beautiful boutique hotel one could possibly find not just in Mexico but probably anywhere. The bar, the path that stretches throughout the hotel, the pools (one next to the bar and the other one overlooking the lagoon), the balconies, rooms, the view, staff, the dock, EVERYTHING is perfect! There is quiet jazz music playing in the background in the patio and everything is just perfect! We also loved the idea of not having the typical breakfast that we received in 5 other hotels while traveling around Yucatan and Q.R. Every 4 and 5 star hotel would offer the same thing every day, which after 2 weeks becomes a bit dull and P.D.C. was a perfect little break from the usual routine. They don’t offer rooms with breakfast included. You get a menu (which is very good with lots of options) and you order through Whatsapp all over the hotel. You just write what you want and where and they bring it to you. And the food - WOW, they work so hard for every single dish!!! Also, a lot of staff would remember who we were and would call us by name which I really appreciate. We even had a dinner on the dock and it was our favorite dinner in our lives! We were greeted by our chef who recommended the catch of the day and it was delicious! I/we want to come back to Puerta del Cielo many times and just hope to have the opportunity to do it.

Amazing place, that I would like to see again.

Wow! What a place. We loved everything about it. It’s a little piece of heaven. The staff were all amazing. The daily activities were all fantastic. We only stayed for 3 nights but managed to do 2 yoga session, an afternoon of SUP’ing, a water colouring class, a mezcal tasting and a massage. The highly was definitely the sunrise SUP’ing. It’s a must. Make sure you book a room with a lake view as it’s definitely worth the money!

Our stay was great. This hotel is very cozy and comfortable. The staff is helpful, and the interior is thought out to the smallest detail. We are glad to have chosen Casa Hormiga.

Really great hotel. Nice decor, friendly staff, and very close to the lagoon.

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

fantastic location with the feet in the laguna. Possible to borrow paddle board and kayak to discover the laguna and also book sailing trip. very convenient place to stay to perform all those activities. Food was also great in the restaurant. highly recommended.

Just wauw ! What an amazing place. From the beauty of the place to the friendliness of the staff to the amazing food and the luxurious rooms. Our room on the top floor with a rooftop terrace and plunge pool with views of the equally stunning lagoon was just perfect. Situated on the edge of town where it's quiet day and night but still close enough so you can do everything on foot. Highly recommended !

Amazing accommodation! Clean, comfy and very private in a beautiful natural area. The staff is super nice, we got a WhatsApp number of the reception where we got tips and recommendations, and where we could communicate any time in EN any questions we had. Hamacas and pool for relaxing under the palms just in front of the rooms. We extended our stay and they got us another room next to the lagoon which was an absolute blast :). There is a private access to the lagoon for the guests and really nice restaurant just next to it. Bikes and kayak available for free is a nice touch (depending on availability)!