About this property

Located in a quiet residential area of Puerto de la Cruz, Tenerife, at the base of the magnificent valley of La Orotava and only 10 minutes from the beach and downtown where you will find a variety of restaurants, shops and leisure spots worth exploring. The hotel offers the perfect atmosphere to enjoy your holidays. The 4-star Hotel Puerto Palace welcomes guests to spacious guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, seasonal air conditioning and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free WiFi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace (18+) with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, the Executive Spa, Massage Services and a Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, the terrace and bar for a la carte lunch, as well as the hotel bar and lounge which features evening live music and live shows.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.3)

Breakfast info

Continental, Vegetarian, Vegan, Gluten-free, Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
1 single bed
1 single bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
2 single beds
and
1 extra-large double bed
1 extra-large double bed
or
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Stephen
United Kingdom United Kingdom
Nice hotel, excellent staff, very clean, excellent location. Also, very quiet at night.
Marko
Slovenia Slovenia
The staff were very accommodating. The rooms were clean and the beds were big and comfortable. The balcony was also quite large. The cleaners tidied up the room every day and even changed the sheets once during our relatively short stay. They also...
Efstathios
United Kingdom United Kingdom
The hotel was lovely and the family room very spacious and with nice views. The breakfast buffet was of a good quality and had a variety of options. We loved that we could have our breakfast outside as it’s very cozy. The pools were lovely and...
Susan
Ireland Ireland
Beautiful hotel very clean excellent staff nother was a bother .
Myrto
Greece Greece
The hotel was excellent. The location very near the town of Puerto de la Cruz.The breakfast perfect the facilities very nice the staff very good
Kostantyn
Ukraine Ukraine
Staying at Hotel Puerto Palace was simply unforgettable! From the moment we arrived, everything felt perfect – the warm welcome, the stunning views, and the peaceful atmosphere. The hotel is beautifully designed, very clean, and full of...
Ollie
Ireland Ireland
Breakfast was nice but only pancakes once in a week for the kids
Ben
United Kingdom United Kingdom
Beautiful, clean hotel with lovely food and restaurant.
Robert
Spain Spain
Nice grounds, rooms and staff. A really great feel to the hotel in general.
Adrienn
Hungary Hungary
Variety of delicious food, very helpful staff, beautiful garden

Hotel surroundings

Restaurants

1 restaurant on site
Restaurante #1
  • Open for
    Breakfast • Dinner

House rules

Hotel Puerto Palace takes special requests - add in the next step!
Check-in
From 16:00 to 17:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowed

When booking half board, please note that drinks are not included.

License number: 19056