Sustainability certification

Castello City Hotel

–Great location - show map
+48 photos
Scored 7.6
Rated good

Staff

8.8

You might be eligible for a Genius discount at Castello City Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel’s air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. At night, you can enjoy your drinks, at the Fifth Floor, lounge café bar and à la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Lively, stylish, and inspiring, it is the perfect venue for a get-together, a business meeting, or just relaxing moments. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City’s 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 350 metres away from the hotel.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free parking
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • 24-hour front desk
  • Tea/coffee maker in all rooms
  • Bar

Property highlights

  • Top location: Highly rated by recent guests (8.2)

  • Great Food: Meals here are highly recommended

Breakfast info

Vegetarian, Vegan, Gluten-free, American, Buffet, Breakfast to go

  • FREE private parking!

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 single beds
2 single beds
or
1 double bed
2 single beds
or
2 double beds
1 single bed
and
1 double bed
or
3 single beds
4 single beds
or
2 single beds
and
1 double bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Liam
Germany Germany
“Great place for us to crash after we arrived to Crete late at night. Staff were wonderful, and location was great for us. The view at breakfast was amazing!”
Serena
Italy Italy
“Having breakfast with the city sprawling beneath you, and the sea in the background was definitely my favourite part of my stay.”
Natalia
Portugal Portugal
“Location is great and the breakfast is also very good. It's an old building don't expect luxuries, but it's great location, quite easy to park around on the streets. Walking distance downtown.”
Marin_minchev
United Kingdom United Kingdom
“Pleasant, unproblematic stay. Great staff. The best shower pressure I've seen in my Greece stays.”
Tomasz
Poland Poland
“Very good breakfast, good location, very good price”
Alin
Romania Romania
“Breakfast with adequate options. The view from the restaurant and the posibility to eat on the outside. Staff was nice. Rather large balcony. Good sound isolation from the street noise.”
Michael(tae-hun
Canada Canada
“Kind hospitality of each employees.. Location was good n breakfast with lots of Variety was exceptional..”
Lamar
United Kingdom United Kingdom
“Clean rooms, modern and all facilities functioned well.”
Pauline
Canada Canada
“The location was good with a few restaurants and grocery stores near by. Breakfast buffet that was included in price was out of this world. Eating area was on the 5th floor with a view of the harbour and surrounding area.”
Michail
France France
“We got a sea view room. It was spacious, clean and with a large balcony. The bed was very soft but comfortable. The breakfast was decent with many local options to try.”

Hotel surroundings

Restaurants

1 restaurant on site
Fifth Floor Restaurant
  • Cuisine
    Greek • Local • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner • Cocktail hour
  • Ambiance
    Family friendly • Traditional • Modern • Romantic
  • Dietary options
    Vegetarian • Vegan • Gluten-free • Dairy-free

House rules

Castello City Hotel takes special requests - add in the next step!
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

City tour buses can be arranged upon charge.

Please inform Castello City Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 1027703