Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout.
Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free minibar are also provided. En suite bathroom has a hairdryer, a shower and free toiletries.
Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms.
Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business centre and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge.
Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.
Couples particularly like the location — they rated it 9.1 for a two-person trip.
This property has 1 third-party sustainability certification.
Green Key (FEE)
Guest reviews
Categories:
Staff
8.9
Facilities
8.0
Cleanliness
8.2
Comfort
8.2
Value for money
7.7
Location
8.6
Free WiFi
7.8
Select topics to read reviews:
Guests who stayed here loved
C
Chan
Hong Kong
“Clean and spacious hotel. There is a big shopping mall at its side. You can get anything you want. Every things are clean. Bed and pillow are comfortable. Airconditiner and wifi are ok. The massage service is very good. All the staffs are very...”
Patrick
Singapore
“Staff were very helpful & pleasant to deal with. Always smiling and willing to assist”
Syed
Canada
“Location. Mall is next door for all your requirement.”
Šťastný
Czech Republic
“Location is excellent. There are many various restaurant around.”
Jelena
Estonia
“Amazing breakfast. Would return to try it again.
A big shopping mall with hundreds of restaurants and shops just 100m away, very convenient.”
Wayne
Australia
“The breakfast, buffet style, was complete (catering for most tastes). The omelettes to order were exactly as requested. The coffee makers made great coffee.
The room was modern, well designed with a very good shower. The bed was very comfortable.”
Valentina
Malaysia
“The pool and gym were very clean with good facilities. The rooms were new and air-conditioning was strong.”
Dhani
Indonesia
“It’s very kids friendly, we got welcome drinks for the kids and they love the milkshake. The location was perfect next to Living World mall. The staff were very helpful, polite and full of smile. Very recommended hotel for family.”
Michel
United Kingdom
“The staff was very friendly and helpfull, there were nice events for the children to participate in.”
Shereenkaur2001
Malaysia
“A business hotel with practical facilities, comfortable room, good amenities and value-for-money. The in-room dining and restaurant choices were superb. Food is wonderful, good portions and delicious. Their monthly specials are very interesting...”
Hotel surroundings
Restaurants
1 restaurant on site
Mint And Pepper
Cuisine
American • Indonesian • Pizza • Local • Asian • International
Open for
Breakfast • Lunch • Dinner
Ambiance
Modern
Dietary options
Halal • Vegetarian
House rules
Mercure Serpong Alam Sutera takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of Rp 400,000 is required on arrival. That's about US$24. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Extra bed upon request
Rp 450,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 450,000 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of Rp 400,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
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