Guests who plan to arrive after check-in hours (00:00) must inform the property in advance. Contact details can be found in the booking confirmation. If the property is not informed, the booking will be treated as a no-show.

Please note the hotel cannot arrange any external reservations such as tours, shows or restaurants.

Luggage storage is available for guests before check-in and after check-out. This is available only on guests’ check-in/check-out dates. Please note that the property cannot store large luggage, large amount of luggage, or items requiring refrigeration. For more information, please contact the property directly.

If you wish to send luggage or mail to the property prior to your arrival, please fill out your name and check-in date on each item. Items can be stored for 1 week prior to guests’ arrival. Please note that the property cannot store large luggage, large amount of luggage, or items requiring refrigeration. The property cannot pay on behalf of the guest when items are delivered. For more information, please contact the property directly.

Our hotel will be a cashless hotel from November 17, 2021.

Please use credit card or QR code payment for accommodation charges. Payment can be made with the following credit cards and mobile payments.

Credit Cards: Visa, Master, JCB, AMEX, Diners, Discover, Union Pay

QR code payment: PayPay, d payment, auPAY, Rakuten Pay, ALIPAY, WeChat Pay

Thank you for visiting Sotetsu Fresa Inn Chiba Kashiwa.

In order to provide a more comfortable stay for our guests, we will be undergoing renovation work throughout the hotel as follows:

Please note that noise may be generated during the construction work.

We would appreciate your understanding in advance.

Construction period

31,August, 2025 (Sun.) - 31, December,2025 (Wed.) (scheduled)

During this period, it is undecided if breakfast can be provided, due to the construction work in the common area.

　In addition, the coin laundry, ice machines, and vending machines on the 3rd floor will not be available from 30, September, 2025 (Tue) to 31, October ,2025 (Fri).

　We apologize for the inconvenience and thank you for your cooperation.

　Please note that the schedule may change.

Construction floors:

1st floor front desk and breakfast lounge

3rd, 4th, 5th, 6th, 7th, 8th, and 9th floor guest rooms, hallways, and other common areas

Impact of construction

Noise may be generated during construction hours.

We apologize for any inconvenience this may cause to our guests, and we will proceed with the construction with the utmost care.

We thank you in advance for your cooperation.

Renovation work will be carried out from 01/09/2025 to 31/12/2025. Please note that breakfast at the facility will be unavailable during that time.

Please note that the 3rd-floor laundry, ice machine, vending machines are unavailable at any time between 30/09/2025 to 30/10/2025.