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About this property
Comfortable Accommodations: Hotel Luma by Kavia in Cancún offers family rooms with air-conditioning, private bathrooms, and modern amenities including TV and work desks. Guests enjoy free WiFi, terraces, balconies, and garden or city views.
Dining and Services: The hotel features a restaurant serving American and à la carte breakfasts, a 24-hour front desk, concierge service, and a tour desk. Additional facilities include a public bath, free on-site private parking, and luggage storage.
Prime Location: Located 17 km from Cancún International Airport, the hotel is near attractions such as Cancun Government Palace (4-minute walk), Parque las Palapas (less than 1 km), and Cancun Culture Center (18-minute walk). Guests appreciate the convenient location and room cleanliness.
Couples particularly like the location — they rated it 8.5 for a two-person trip.
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Guest reviews
Categories:
Staff
8.7
Facilities
8.2
Cleanliness
8.6
Comfort
8.5
Value for money
8.4
Location
8.8
Free WiFi
8.5
Select topics to read reviews:
Guests who stayed here loved
J
Jonas
Belgium
“The staff was extremely friendly and ready to help with advice, tips, anything really”
W
Wendy
Mexico
“Breakfast had a good choice.
5 minutes from Ado bus station”
Karolina
France
“- spacious room
- walking distance to shops and restaurants
- on the way from the airport”
P
Paolo
Italy
“Very high value for money, including also a basic but still good breakfast (prepared express). My room with showers and toilette separated, and the washbasin in the room, so very useful for families where three people can do different staff at the...”
S
Sai
Netherlands
“It’s located in prime spot and is reasonably priced. The room is big enough and very clean. The sheets were changed everyday promptly and the cleaning staff was very friendly.”
M
Mi-rim
Germany
“The hotel is very close to the ADO bus station, to the public park with food stalls and other restaurant/bars and other stores. Room was spacious and the staff was very friendly. Early check-in and early check-out was no problem, you can leave you...”
S
Sara
Morocco
“The room was clean and it was close to downtown. We just needed 1 night sleep before our flight.
We were not able to get a room with double bed, so we had 2 separate beds.”
A
Alysha
Canada
“The room was clean and the bed was SO comfortable.
The area has many restaurants, grocery/convenience stores, bus station, access to Hotel Zone, etc..
The staff are warm and accommodating.
The room was so big and modern. It also came with a...”
A
Adrian
United Kingdom
“Convenient downtown location. Walking distance to the bus station, restaurants and a city park. Taking a bus to the hotel zone is also easy.
Lovely staff with a special mention to Jefsi who answered my many questions haha.”
D
Damianmu
Mexico
“Clean, spacious, has free parking, friendly staff, good location (geographically), reasonable price, well maintained, smart TV, seat in the shower, large mirrors in the room, great A/C, darkening curtains, a small fridge in the room”
Hotel surroundings
Restaurants
1 restaurant on site
Restaurante #1
No additional info available
House rules
Hotel Luma by Kavia takes special requests - add in the next step!
Check-in
From 15:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Luma by Kavia in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area and guests may experience noise.
Guests under the age of 18 can only check in with a parent or official guardian.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
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