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About this property
Comfortable Accommodations: Motto By Hilton Tulum in Tulum offers family rooms with air-conditioning, private bathrooms, and garden or inner courtyard views. Each room includes a work desk, refrigerator, and free toiletries.
Exceptional Facilities: Guests enjoy a rooftop swimming pool, fitness center, sun terrace, and free bicycles. The hotel provides free WiFi, a restaurant, bar, and yoga and fitness classes. Additional amenities include a minimarket, laundry service, and electric vehicle charging station.
Dining Experience: The family-friendly restaurant serves American, Italian, Mexican, international, and Latin American cuisines. Brunch, lunch, and dinner are available, alongside cocktails. Vegetarian, vegan, gluten-free, and dairy-free options are provided.
Prime Location: Located 25 mi from Tulum International Airport, the hotel is near attractions such as Tulum Archaeological Site (2.5 mi) and Parque Nacional Tulum (1.6 mi). Guests appreciate the rooftop pool, wellness area, and attentive staff.
Couples in particular like the location – they rated it 8.4 for a two-person trip.
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Sustainability
This property has 3 third-party sustainability certifications.
ISO 14001:2015 Environmental management system
Certified by: DEKRA Certification, Inc.
ISO 50001:2018 Energy management systems
Certified by: DEKRA Certification, Inc.
ISO 9001:2015 Quality management systems
Certified by: DEKRA Certification, Inc.
Guest reviews
Categories:
Staff
8.7
Facilities
8.5
Cleanliness
8.3
Comfort
8.6
Value for money
8.2
Location
8.3
Free Wifi
7.5
Low score for Tulum
Select topics to read reviews:
Guests who stayed here loved
H
Heidi
Mexico
“The rooftop is fantastic with beautiful pool area and a gym. The rooms were a perfect size for what we needed and very clean. The downtown was walking distance and the staff are helpful and kind.”
Chelsea
United States
“It was extremely clean and the staff was very informative.”
Traveler
Israel
“Fantastic hotel with a beautiful rooftop pool, great gym and a delicious breakfast.
The coffee could have been better, and they charge you more for anything other than an Americano 🤷🏻♂️.”
L
Larry
United States
“Staff were friendly and the environment was great.”
C
Coita
Romania
“excellent value. Cool design and very nice rooftop terrace”
B
Branden
United States
“The decor the food the cleanliness the staff everything was very nice”
D
Darryl
United Arab Emirates
“Room was clean, everything worked as expected. Rooftop pool was great. Check In was quick.”
Kaitlin
Canada
“Very clean, the patio and gym were amazing, having the credit each day was helpful.”
Jasmine
United States
“The property exceeded my expectations. Over the weekend there was a live band on Friday and Saturday outside the hotel so made it easier not to transport for entertainment. The $10 credit towards food/drink also was a nice plus so I ate one meal...”
Jose
United States
“Nice hotel, nice rooms, good location in the downtown”
Motto By Hilton Tulum takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
Cash
The fine print
Must-know information for guests at this property
Please note that pets will incur an additional charge of USD 45 +Tax per day, per pet.
Breakfast-inclusive rates consist of breakfast for adults and up to 2 children aged up to 5 years.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
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