JEN Penang Georgetown by Shangri-La

–Excellent location - show map
+100 photos
Scored 8.3
Rated very good

Excellent location!

9.1
  • Kitchen
  • City view
  • Swimming pool
  • Washing machine
  • Free WiFi
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

About this property

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 500 metres to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 600 metres of the property. Penang International Airport is 17.8 km away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and business centre. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Parking on site
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

  • Situated in the best rated area in George Town, this hotel has an excellent location score of 9.1

  • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Asian, Buffet

  • Parking available at the hotel

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
2 single beds
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
2 single beds
and
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Siang
Singapore Singapore
“The location was great. Most of the places we travelled to are 10 minutes away. Saving us a lot of time. There was also a mall next to the hotel, making buying things so convenient. Will definitely stay again.”
Phil
Malaysia Malaysia
“Breakfast spread was average but the service was excellent. Location is convenient.”
Ghim
Singapore Singapore
“Room was clean. Staff was friendly. Overall, it was a wonderful stay.”
Wai
Singapore Singapore
“Staff is friendly and very service orientated. Especially receptionist Ms Dyana, she listens to our needs and try her very best to accommodate. Making our check-in/out process seamless, super efficient. Appreciate the special attention given to...”
Muhammad
Singapore Singapore
“Rooms are clean and comfortable. Location is good, next to many malls and walking distance to many famous eating places.”
Tong
Malaysia Malaysia
“Rooms are clean and adequate. Breakfast is also good selection.”
Karen
Singapore Singapore
“The room was spacious and clean. The staff at the Club Lounge was helpful and friendly. Check in at Club Lounge was pleasant and although we arrived a little early before official check in, the hotel allowed us to check in as our rooms were ready.”
Tuck
Singapore Singapore
“strategically located with attractions, food places, malls and bus interchange within walkable distance”
Joshua
Australia Australia
“Location was good and pool was lovely Cloud 8 sky bar next door was delightful..”
Yee
Hong Kong Hong Kong
“good location, walking distance to the scenic area. Breakfast is good. Room is spacious with modern design”

Hotel surroundings

Restaurants

1 restaurant on site
Cafe Jen
  • Cuisine
    Malaysian • Local
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Family friendly • Modern
  • Dietary options
    Halal • Vegetarian

House rules

JEN Penang Georgetown by Shangri-La takes special requests - add in the next step!
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print

Need-to-know information for guests at this property

Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.

Important Notice :

Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles.

Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.

-Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel.

-Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.

A tourist tax of MYR 10 per room per night is applicable to all foreign guests . This tax is not included in the room rate and is collected at the property upon check-in from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property.

Please inform JEN Penang Georgetown by Shangri-La in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Parking is subject to availability due to limited spaces.