Cleaning services are not available on weekends & public holidays.

Guests must provide valid proof of identification to receive room keys. Accepted forms include a passport, driver’s license, or official ID. Failure to provide identification may result in the booking not being occupied.

Please note that full payment will be processed after the booking has been made.

All requests for late arrivals or arrivals on Sundays or public holidays are subject to approval by the property and must be requested in advance.

The resort has specific group booking conditions, including a group size limit, special check-in procedures, and additional deposits or indemnities. If your booking is part of a group or multi-party reservation exceeding 13 guests, contact the resort immediately after receiving your booking confirmation.

During the student week period from 28 November to 5 December 2025, guests under 25 years of age will only be permitted to stay if accompanied by someone over 25 years old throughout their stay. Additionally, a breakage deposit of ZAR 3,000 will be required upon check-in. If you have made or are considering a reservation for student accommodations, please contact your reservations office for alternative arrangements.

Please note that renovation work in selected units will be carried out from 8 May to 30 September 2026, and some units may be affected by noise.

ヘンパーティーやスタッグパーティー（男性または女性同士の独身最後のパーティー）などは禁止されています。

到着時に、ZAR 1,000の損害補償用デポジットの支払いが必要となります。 クレジットカードでお支払いください。 デポジットは、チェックアウト後7日以内に返金されます。 デポジットは宿泊施設の点検後、問題がなければクレジットカードに全額返金されます。